Returns & Exchanges
At The Firebird, we want your home to be your sanctuary; if a product doesn't perfectly fit your space, we offer a 30-day return window for most items in their original condition. Our goal is to ensure every piece you bring home is one you will cherish for years to come.
Initiate Your Request
Log into your account and visit the order history section to select the items you wish to return and receive a unique Return Authorization number.
Pack with Care
Place the items in their original packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided in your portal to the exterior of the box and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing