Frequently Asked Questions
Everything you need to know about bringing warmth and style to your home.
What is the typical shipping timeframe for furniture items?
Most of our handcrafted furniture and home decor items are processed within 3-5 business days. Standard shipping typically takes 7-10 business days depending on your location within the continental United States.
Do you offer white-glove delivery services?
Yes, for larger statement pieces and heavy furniture, we offer a white-glove delivery option at checkout which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home textiles and decor?
We offer a 30-day return window for most items in their original condition. Please note that for hygiene reasons, bedding and pillows must be unopened and in their original packaging to qualify for a refund.
Are your wood products sustainably sourced?
At The Firebird, we prioritize the planet. All our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact and long-lasting quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger home investments.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status at any time by logging into your account on our website.